IBM Sametime Turn Server playing tricks on me

I recently installed a full Sametime Standard environment for a customer for a small number of users.

I decided to go for a 2 server install and put all WebSphere based components on 1 machine.

I ended up with 5 ip adresses on 1 network card on that machine. In the end I got everything working and I started to test the Audio and Video components.

They all seemed to work fine except from outside the network. Looked like I never reached the server. Telnet internally worked, external did not.

I started to do some netstat and found that the Turn server was not listening on it’s assigned IP. It was listening on the primary ip of the server.

I did roughly follow the from zero to hero guide to install the environment, so I had created a service for the turn service. After a while I found that running the Turn server using the provided batch file did the trick.

It started listening on the correct IP straight away.

Conclusion: This way of working is not reliable. I am still waiting for feedback from IBM Support to get this issue resolved. I will update once I get a solution.

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About Wannes Rams

I'm a IBM Collaboration software consultant. I am specialized in the architecture and technical lead of enterprise implementations. I started of as a Lotus Domino specialist certified up to Domino 8, but moved on to IBM Connections, Lotus Sametime and Lotus Quickr. I also have experience with WebSphere Administration and WebSphere Portal deployments. I am also IBM Champion for ICS Specialties: Lotus Domino Lotus Sametime Lotus Quickr IBM Connections WebSphere Portal administration WebSphere Application server administration Cisco Firewall administration Tivoli Directory Integrator Social Business
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2 Responses to IBM Sametime Turn Server playing tricks on me

  1. Klaus says:

    Try adding a service like this
    http://kbild.ch/2012/03/start-sametime-turn-server-as-windows-service/
    or look at turn.public.hostname.ipv4 in TurnServer.properties

  2. Wannes Rams says:

    Thx Klaus, just tested it and it works great.

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